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    Enable the Remote Features

    Configure and activate remote access capabilities for your devices

    Overview

    Remote features become available once you assign a policy to the devices and configure it to allow remote connections.

    Configure Policy

    Create or edit policies to enable remote features

    Remote Control

    Enable unattended or attended remote access

    Assign Devices

    Apply policies to target devices via automation

    Enable Remote Features

    To enable remote features:

    1

    Create or edit a policy

    Navigate to Policies and create a new policy or edit an existing one

    2

    Enable remote features

    In the Agent section, turn on the remote features you want to use

    Remote Screen Control

    To enable remote screen control, configure the device for either unattended or attended access mode.

    Unattended Access

    Enables remote control of the device without requiring user interaction, including during Windows log‑in, so no end‑user confirmation is needed.

    Attended Access

    Prompts the end‑user with a dialog, allowing them to grant or refuse permission to view or control their screen.

    Note: Enabling the tray icon via policy is required. If the icon was previously disabled, affected users must log out and back into the operating system before the tray icon appears.

    Remote Control Policy Settings

    Assign Policy to Devices

    Now assign the policy to the target devices using automation.

    1

    Navigate to Automations

    Open the Automations section in the web console

    2

    Choose the condition

    Select when the policy applies — for newcomers, the Tenant condition is the simplest option

    3

    Pick the policy

    Select the policy you just created or edited

    4

    Save the automation

    Confirm and save your automation configuration

    Automation Configuration

    Verify Policy Assignment

    Verify that the policy is applied to the intended devices:

    1

    Return to Device Overview

    Navigate back to the Device Overview page

    2

    Check the Policy column

    Look at the Policy column in the header to verify assignment

    Success Indicator

    If your policy appears in the Policy column, the assignment was successful.

    Policy Assignment Verification

    Important: Wait for Synchronization

    Wait for the devices to report a recent "Last contact" timestamp before the new policy takes effect. For a first‑time policy assignment this synchronization may require up to 30 minutes.